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Home
Services
  • Couples Massage
  • Massage Therapy (RMT)
  • Reflexology Foot Massage
  • Aromatherapy Massage
  • Swedish Massage
  • Deep Tissue Massage
  • Shiatsu Massage
  • Sports Massage
  • Cupping & Massage
  • Hot Stone Massage
  • Lymphatic Massage
  • Lipo Cavitation
  • RF Body Contour
  • Non-Surgical Butt Lift
  • European Facial
Gift Vouchers
Massage Plans
Meet Our Team
Direct Billing
Contact Us
About Us
Blog
FAQ
More
  • Home
  • Services
    • Couples Massage
    • Massage Therapy (RMT)
    • Reflexology Foot Massage
    • Aromatherapy Massage
    • Swedish Massage
    • Deep Tissue Massage
    • Shiatsu Massage
    • Sports Massage
    • Cupping & Massage
    • Hot Stone Massage
    • Lymphatic Massage
    • Lipo Cavitation
    • RF Body Contour
    • Non-Surgical Butt Lift
    • European Facial
  • Gift Vouchers
  • Massage Plans
  • Meet Our Team
  • Direct Billing
  • Contact Us
  • About Us
  • Blog
  • FAQ
  • Home
  • Services
    • Couples Massage
    • Massage Therapy (RMT)
    • Reflexology Foot Massage
    • Aromatherapy Massage
    • Swedish Massage
    • Deep Tissue Massage
    • Shiatsu Massage
    • Sports Massage
    • Cupping & Massage
    • Hot Stone Massage
    • Lymphatic Massage
    • Lipo Cavitation
    • RF Body Contour
    • Non-Surgical Butt Lift
    • European Facial
  • Gift Vouchers
  • Massage Plans
  • Meet Our Team
  • Direct Billing
  • Contact Us
  • About Us
  • Blog
  • FAQ

Direct Billing

Lotus Massage Studio offers hassle-free Direct Billing for our Registered Massage Therapy (RMT) services, provided by skilled and licensed massage therapists. We work with most major insurers, covering 85% of privately insured Canadians. A physician's referral is not required to book an RMT massage, but it may be needed by your insurance provider. Some insurers may also require you to register for their online programs before we can process direct billing on your behalf. If you're unsure about your insurance requirements, please check with your provider. For more information, please read below. Some conditions apply.

Massage Therapy Information

If you are using your insurance for the first time or for the first time this year, please review the following information with your insurance company: 

Referrals from Physicians or Other Healthcare Practitioners

Insurance companies may not notify you if you are required to submit a new or renewed referral note for Massage Therapy. It is your responsibility to check with your insurance company about referral requirements before your appointment. If a referral note is required but not obtained prior to treatment, your insurance may decline payment. 

Account Setup

Our direct billing system cannot retrieve your information unless your user account is set up through your insurance company’s claims portal.  

Group Insurance Plans

Some group insurance plans may not be eligible for direct billing (e.g., student plans, group benefits). 

Participating Insurers

We offer Direct Billing to most major insurers, covering 85% of privately insured Canadians. Please ask for details.

For issues related to insurer responses or payments, contact your insurance company directly using the information below:

List of Insurance Providers

  • AGA Financial Group inc.: 1-800-363-6217 
  • Alberta Blue Cross: 1-800-588-1195 
  • Beneva: 1-888-235-0606 
  • BPA: 1-800-867-5615 
  • Canada Life: 1-800-957-9777 
  • Canada Life - PSHCP: 1-855-415-4414 
  • Canadian Construction Workers Union (C.C.W.U.): 1-416-240-0047 
  • Chambers of Commerce (Johnston Group): 1-800-665-3365 
  • CINUP (Johnston Group): 1-800-665-1234
  • ClaimSecure: 1-888-513-4464 
  • Coughlin & Associates Ltd.: 1-866-239-3366
  • Cowan (Express Scripts Canada): 1-800-563-3274 
  • D.A. Townley: 1-800-663-1356 
  • Desjardins Insurance: 1-800-463-7843 
  • Equitable: 1-800-265-4556
  • First Canadian (Johnston Group): 1-866-212-5644
  • GMS Carriers 49 and 50 (Express Scripts Canada): 1-800-563-3274
  • GroupHEALTH: 1-833-344-6944
  • GroupSource: 1-888-547-6947
  • Industrial Alliance: 1-877-422-6487
  • Johnson (Express Scripts Canada): 1-800-563-3274
  • Johnston Group: 1-800-893-7587
  • LiUNA Local 183: 1-416-240-2103
  • LiUNA Local 506: 1-416-506-8841
  • Manion: 1-866-532-8999
  • Manulife Financial: 1-866-407-7878
  • Maximum Benefit (Johnston Group): 1-800-893-7587
  • MDM Insurance Services: (519) 837-1531 or (800) 838-1531
  • People Corporation: 1 800 875-7982
  • RWAM: 1-877-888-7926
  • Simply Benefits: 1-877-815-7751
  • Sun Life: 1-855-301-4786 
  • TELUS AdjudiCare: 1-877-944-7100
  • Union Benefits: 1-800-265-2568
  • UV Insurance: 1-800-567-0988



If you have any questions or need clarification, feel free to reach out. Please note that direct billing services and insurance receipts are only available for Registered Massage Therapy (RMT) services and not for our non-RMT relaxation services.

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